Challenge Commercial Collections is your all-round provider of business debt recovery services. We are at your disposal to help you retrieve the funds from your clients in a professional manner, with the least amount of stress possible. Take a look at the debt collection services that we offer below and contact us to discuss the details.

Receivables Management

This is an approach of collection agencies, where in most instances your debtor is an ongoing good customer but a bit slow in paying. Our professional soft collection technique will help bring your payments in quickly without losing the client, thus maintaining the relationship you’ve built over the years and keeping your client and keeping your trial balance within your trading terms. This is a cost-effective debt collection service popular because it doesn’t entail the hassle of employing expensive temps or casuals with no knowledge of the current acts regarding Harassment or Debt Collection to put your Company at risk.

Fees regarding our professional debt collection services will be discussed on request, as this may vary from Business to Business. We would like you to know that we are negotiable.

We provide ongoing reporting to you on the process of your collection and provide our soft debt collection services services in Brisbane, Gold Coast and beyond.

Traditional Debt Collection Services

All accounts received will be actioned the day it is lodged with us. We suggest an Immediate phone-call, followed by a demand letter. Our Software schedules this for the next contact date, and if no payment is received after calls and demands, we may suggest proceeding with Legal action after we have ascertained the chances of recovery, e.g.: Debtor owns property, car, Assets etc.

Please note we have a lot of requests in regard to adding our debt collection fees onto the debt. Under the Property Agents and Motor Dealers Act 2000 (Commercial Agent) we are unable to add these fees to the debt.

We are however able to add the majority of Legal fees and interest, this can be discussed if you endeavour to proceed with legal action.

Credit checks

Every day, Australian businesses offer credit to their customers, and we here at Challenge Commercial Collections can help you make informed decisions regarding the ability of your clients to meet their future commitments.

We can provide you with a search on your customer showing you if there has been any negative feedback due to bad trading.

Company, Business, ABN, Property and Bankruptcy Searches

We can access online any of the above searched immediately so that you could have the necessary information about your (potential) clients.

Process serving, Field calls

The process servers that we rely on to conduct our debt recovery services with due diligence are the quickest and most reliable.

We guarantee you will be satisfied with this service.

  • Urgent service in 24 hours
  • Most documents are served within the week
  • Our Staff are fully trained and experienced
  • Service of all types are processed throughout Australia
  • All Types of family law documents
  • Fast service of Subpoena Field Call – This step in field contact affords the opportunity for numerous benefits such as debt collection, negotiation of payment, assessment of the debtor’s capacity to pay, assessment of the debtor’s attitude towards the debt, ascertaining assets.

Skip Tracing

We take a “hands-on” approach to track down debtors. We have access to comprehensive online search facilities and have knowledge of how a debtor can make themselves unavailable. Our track records for locating individuals has a high success rate.

Read more about our skip tracing service here


All our debt collection services are either reported to you via email, letter or phone call. We will give you time frames with Legal action and follow up your accounts on a weekly basis. Rest assured that the Challenge Commercial Collections team will cater to your needs.

Legal Action

Challenge Commercial Collections will not undertake any Legal action without first conducting the necessary searches to ascertain the chances of recovery. We only charge scale cost and there are no additional fees for faxes and phone calls. All action is maintained by our offices. We will always provide a quote on each matter for your approval.

QCAT claims are all done in-house. A QCAT claim can be issued for debts up to $25,000. A QCAT Claim can save you a considerable amount of costs if you are prepared to attend court on any defended matters rather than have a solicitor act on your behalf.

PLEASE NOTE: All fees and costs detailed above apply to undefended matters.

What our customers say…

Angela and her team are extremely professional and get great results. Would highly recommend their services.

Jacqui Rennell

Awesome outcome from Angela and team. Highly recommend their services.

Amy Howard

Our business has been using Challenge Commercial Collections since February 2015. The have proven very successful with their recovery action. We have found all their staff to be efficient and helpful. Would have no hesitation in recommending their services.

Terry Drew

OMG Unbelievable Advice, Service and Professionalism. Great communication, investigation and most importantly TLC. Highly recommended for any business owner who is looking to reclaim outstanding funds. Thank you

Chantal Gerardy

I would highly recommend Challenge Commercial Collections. They recovered monies owed to me for some years. Wish I had used them earlier.

Troy Crane